Terms of service
These terms apply to purchases from crestorapets.shop, operated by CRESTORA GENERAL SUPPLY LLC, trading as Crestora Pets.
Please read these terms together with our Return and Refund Policy, Shipping Policy and Privacy Policy before placing an order.
Products and Descriptions
We sell pet walking, travel, outdoor and grooming accessories.
Product pages describe the goods offered. Please check the stated specifications and fit information before purchasing.
Screen settings can affect how colours appear. This does not permit us to supply goods materially different from their description.
Responsible Product Use
Use products for their intended purpose and follow supplied instructions. Check fit and condition regularly and supervise your pet where appropriate.
Pet accessories are not indestructible. Stop using an item if it becomes damaged or unsuitable.
Car tethers must attach to a suitable harness, never a collar. Unless expressly stated and supported on the relevant product page, no crash-test certification is claimed.
This guidance does not limit our responsibility for defective or misdescribed goods.
Prices and Currency
Prices are displayed in pounds sterling (GBP).
The final amount payable, including any applicable tax and delivery charge, is displayed before you confirm payment.
Standard delivery to supported addresses is free. We do not add undisclosed handling or import charges after checkout.
Payments
Available payment methods are those actually displayed and enabled at checkout.
Availability may depend on your device, payment provider and transaction eligibility. Payments are subject to authorisation and provider checks.
Orders and Acceptance
Please review your items, quantities, delivery address and order total before submitting your order.
An order acknowledgement confirms that we have received your request. We accept your order when we send a dispatch confirmation, unless we expressly accept it earlier.
Payment may be taken before acceptance. This does not remove your cancellation or refund rights.
If an item is unavailable, payment is not authorised, the address is outside our service area or a material listing error prevents fulfilment, we will contact you promptly.
We will not substitute a product or charge a higher price without your agreement. If we cannot fulfil your order, we cancel it and initiate a full refund within 3 working days.
Delivery
Orders are dispatched from the United Kingdom.
We deliver only to supported mainland addresses in England, Scotland and Wales. Northern Ireland, islands, excluded remote areas and military addresses are not served. International delivery is not available.
Processing normally takes 1–3 working days, followed by estimated transit of 3–5 working days. Our daily cut-off is 16:00 UK time.
Please refer to our Shipping Policy for full details.
Subject to applicable law, goods remain our responsibility until you, or a person you identify to receive them, take physical possession.
Cancellations, Returns and Refunds
You may request cancellation before dispatch and request a return within 30 calendar days after delivery.
We cover return shipping for both change-of-mind and faulty-item returns. Exchanges are accepted, subject to availability. No restocking fee applies.
Refunds are initiated within 3 working days of the applicable trigger described in our Return and Refund Policy. Bank posting times are separate.
Statutory cancellation and faulty-goods rights apply independently of our voluntary return policy.
Complaints
Contact support@crestorapets.shop or +44 7471 476967 with your order number and a description of the issue.
We respond within 48 hours and work with you to resolve the matter.
Contacting us does not restrict your right to seek assistance from a regulator or exercise legal rights.
Website Use
Do not misuse the website, introduce harmful code, attempt unauthorised access or submit fraudulent orders.
Website content, design and original materials are protected by applicable intellectual property rights. Third-party names and marks remain the property of their respective owners.
Liability
We remain responsible for losses for which we are liable under applicable law, including foreseeable loss caused by our breach of contract or failure to use reasonable care.
Nothing excludes liability for fraud, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded.
Nothing in these terms restricts mandatory consumer rights concerning goods.
Events Outside Our Control
If an event outside our reasonable control delays an order, we will inform you, explain the available options and take reasonable steps to reduce the impact.
Such events do not allow us to retain payment for an order we cannot fulfil or override your applicable cancellation and delivery rights.
Applicable Law and Disputes
Mandatory consumer protections applicable to customers in the United Kingdom remain available notwithstanding our US incorporation.
Nothing in these terms requires a consumer to waive protections or access to courts available under applicable law.
We encourage you to contact us to try to resolve a dispute, without making this a condition of exercising your legal rights.
Changes to These Terms
We may update these terms for future orders.
The version applicable when your order is placed continues to govern that order unless a change is required by law or agreed with you.
Contact
Crestora Pets
Operated by CRESTORA GENERAL SUPPLY LLC
Registered and business address:
1830 Alexandria Dr
Lexington, KY 40504
United States
Email: support@crestorapets.shop
Telephone: +44 7471 476967
Customer service: Monday–Friday, 09:00–16:00 UK time, excluding UK public holidays.
Response time: within 48 hours.