Contact information

For questions about products, orders, delivery, returns, exchanges or privacy, please contact Crestora Pets.

Customer Support

Email: support@crestorapets.shop
Telephone: +44 7471 476967

Customer service hours: Monday–Friday, 09:00–16:00 UK time, excluding UK public holidays.

Response time: within 48 hours of receiving your enquiry.

Please include your order number if your enquiry concerns a purchase. Do not send full payment-card details, passwords or identity documents.

Business Details

Store name: Crestora Pets
Website: https://crestorapets.shop
Legal business name: CRESTORA GENERAL SUPPLY LLC
Company jurisdiction: Kentucky, United States

Registered and business address:
1830 Alexandria Dr
Lexington, KY 40504
United States

Dispatch and Delivery

Orders are dispatched from the United Kingdom.

We deliver only to supported mainland addresses in England, Scotland and Wales. Northern Ireland, islands, excluded remote areas and military addresses are not served.

International delivery is not available.

Returns Enquiries

Email support@crestorapets.shop before posting a return.

We will provide the designated return address and shipping arrangements applicable to your order.

Our US registered and business address is not the designated returns destination. We cover return shipping in accordance with our Return and Refund Policy.

Complaints

Please send complaints to support@crestorapets.shop or call +44 7471 476967.

Include your order number, a description of the issue and your preferred resolution where applicable.

We will acknowledge and respond to your enquiry within 48 hours and work with you to resolve the matter.

Privacy Requests

Send privacy enquiries and requests concerning your personal information to support@crestorapets.shop.

Using a subject such as “Privacy Request” helps us route your message to the appropriate person.