Privacy policy
CRESTORA GENERAL SUPPLY LLC, trading as Crestora Pets, operates crestorapets.shop and is responsible for the personal information it processes to operate the store, fulfil orders and provide customer support.
Information We Collect
When you place an order or contact us, we collect information such as your name, email address, telephone number, billing and delivery addresses, order details, payment status and correspondence.
If you create an account, we also process the information needed to maintain that account.
Our storefront and service providers process technical information needed to deliver and protect the service, such as IP address, browser and device information, session information, error logs and checkout interactions.
Information is collected from you, from your use of the website and from service providers that supply payment, fraud-screening, delivery or support updates.
Payment Information
Payment credentials are processed through the payment services available at checkout.
We use the transaction and payment-status information necessary to manage your order, refunds and payment disputes.
Please do not send full card details, account passwords or identity documents in ordinary customer-service emails.
How We Use Information
We use personal information to:
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Process purchases and payments.
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Arrange dispatch, delivery and order tracking.
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Handle cancellations, returns, exchanges and refunds.
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Respond to enquiries and complaints.
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Maintain and secure the website.
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Prevent fraud and investigate payment disputes.
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Meet applicable accounting, tax and legal obligations.
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Respect your privacy and communication preferences.
Legal Bases
We rely on performance of a contract, or steps taken at your request before a contract, to process orders, arrange delivery and provide related support.
We rely on legal obligations where records or disclosures are required by applicable law.
We rely on legitimate interests to maintain a secure and reliable store, prevent fraud, troubleshoot problems and handle disputes, taking account of your rights and interests.
Where consent is required for optional tracking or marketing, we rely on your consent. You may withdraw consent at any time without affecting the lawfulness of earlier processing.
Information identified as necessary at checkout is needed to process your purchase. Without it, we may be unable to accept payment, deliver an order or resolve a request.
Service Providers and Disclosures
We share information as necessary with:
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Shopify, which hosts and operates our ecommerce platform.
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Payment providers, which process payments, refunds and disputes.
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Fulfilment and delivery providers, which dispatch, track and deliver orders.
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Communications and technical service providers supporting store operations.
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Professional advisers and authorities where necessary for legal obligations or claims.
We limit the information disclosed to what is appropriate for the recipient’s role.
Shopify may also process information independently when providing certain services. Further information is available at:
https://www.shopify.com/legal/privacy
Cookies and Similar Technologies
The store uses cookies and similar technologies for functions such as maintaining a session, remembering a basket, completing checkout and protecting the service.
Optional analytics, advertising and personalisation technologies, where enabled, are subject to the disclosures, choices and consent requirements applicable to those technologies.
Where cookie preference controls are provided, you may use them to review or change your choices. You can also manage cookies through your browser. Blocking essential cookies may affect basket and checkout functions.
Marketing Communications
A purchase does not by itself authorise unrelated promotional emails.
If you subscribe to marketing communications, you may unsubscribe using the link in a message or by contacting support@crestorapets.shop.
Transactional messages about purchases, delivery, returns or account security are separate from marketing communications.
International Processing
Our business is based in the United States and our store uses Shopify. Personal information may therefore be accessed or processed outside the United Kingdom, including in the United States, Canada and other countries where relevant providers operate.
Restricted transfers must be supported by an applicable lawful transfer mechanism, such as an applicable UK adequacy arrangement or approved contractual safeguards.
Shopify describes its international transfer arrangements in its privacy policy. Contact us for information about safeguards relevant to our processing.
Retention
We retain personal information only for as long as necessary for the purpose for which it is processed.
We determine retention periods by considering whether an order, return or complaint remains open, applicable accounting and tax requirements, fraud-prevention needs and relevant legal claim periods.
Support correspondence is retained while needed to resolve and document enquiries. Consent and suppression records are retained as necessary to respect communication choices.
Information no longer required is deleted or anonymised, subject to lawful retention requirements.
Your Rights
Depending on the circumstances and applicable law, you may request access, correction, deletion, restriction or portability of your personal information.
You may object to processing based on legitimate interests on grounds relating to your particular situation. You may object to direct marketing at any time.
Where processing relies on consent, you may withdraw that consent.
Contact support@crestorapets.shop to exercise your rights. We may request proportionate information to verify your identity and will respond within applicable legal time limits.
Some information may need to be retained despite a deletion request because of legal obligations.
Automated Screening
Payment and fraud-screening tools may flag transactions.
If an order is affected by an automated flag or decision, contact us to request an explanation and human review where applicable. The information available may depend on the independent payment provider’s responsibilities.
Security and Children
We use reasonable safeguards appropriate to the information processed. No online system can guarantee complete security.
Our store is intended for adult purchasers and is not directed at children. Contact us if you believe a child has provided personal information inappropriately.
Complaints and Changes
You may complain to the UK Information Commissioner’s Office:
https://ico.org.uk/make-a-complaint/
You do not have to contact us first, although we welcome the opportunity to resolve concerns.
We may update this policy when our processing changes and will communicate material changes where required.
Contact
Data controller: CRESTORA GENERAL SUPPLY LLC
Trading as: Crestora Pets
Registered and business address:
1830 Alexandria Dr
Lexington, KY 40504
United States
Email: support@crestorapets.shop
Telephone: +44 7471 476967
Customer service: Monday–Friday, 09:00–16:00 UK time, excluding UK public holidays.
Response time: within 48 hours.