Legal notice

Crestora Pets is the trading name used by CRESTORA GENERAL SUPPLY LLC on crestorapets.shop.

Website Operator

Legal business name: CRESTORA GENERAL SUPPLY LLC
Legal form: Limited liability company
Jurisdiction of organisation: Kentucky, United States

Registered and business address:
1830 Alexandria Dr
Lexington, KY 40504
United States

Website: https://crestorapets.shop
Email: support@crestorapets.shop
Telephone: +44 7471 476967

Business Activities

We operate an online store selling pet walking, travel, outdoor and grooming accessories.

Our store is hosted on Shopify. CRESTORA GENERAL SUPPLY LLC is the seller responsible for orders placed with Crestora Pets.

Business Location and Fulfilment

Our registered and business address is in the United States.

Orders are dispatched from the United Kingdom. Delivery is limited to supported mainland addresses in England, Scotland and Wales.

Northern Ireland, islands, excluded remote areas and military addresses are not served. International delivery is not available.

The US business address is not the designated product-returns destination. Contact our support team for the return address and arrangements applicable to your order.

This process does not remove your statutory right to notify us of cancellation using our published contact details.

Prices and Payments

Prices are displayed in pounds sterling (GBP).

The complete amount payable, including any applicable tax and delivery charge, is disclosed before payment.

Standard delivery to supported addresses is free.

Available payment methods are those actually displayed and enabled at checkout.

Accuracy of Information

We aim to keep our product and business information accurate.

If a material error affects an order, we will explain the issue and available remedies rather than changing the transaction without your agreement.

Product descriptions and images form part of the information supplied to customers. Nothing in this notice removes our responsibility for their accuracy or for supplying goods that match their description.

Intellectual Property

Original website content and design are protected by applicable intellectual property rights.

Third-party trademarks and other protected materials remain the property of their respective owners. Their appearance does not by itself imply endorsement or affiliation.

Consumer Rights

Purchases are subject to our Terms of Service, Shipping Policy and Return and Refund Policy, together with applicable law.

Our Privacy Policy explains how personal information is handled.

Nothing in this notice excludes mandatory consumer protections, statutory cancellation rights or remedies for faulty, misdescribed or unfit-for-purpose goods.

Customer Service and Complaints

Email: support@crestorapets.shop
Telephone: +44 7471 476967

Customer service hours: Monday–Friday, 09:00–16:00 UK time, excluding UK public holidays.

Response time: within 48 hours.