Sales Terms

1. Seller and scope

The seller is CRESTORA GENERAL SUPPLY LLC, a limited liability company organised in Kentucky, United States. Our registered and business address is 1830 Alexandria Dr, Lexington, KY 40504, United States.

These terms cover purchases of pet accessories from our online store. Mandatory consumer protections remain applicable.

2. Product information and suitability

Review the product description, measurements, fit information and care instructions before ordering. Contact us if you need clarification.

Colours can appear differently on different screens. This does not allow us to supply an item materially different from its description.

Use accessories only for their intended purpose and inspect them regularly. Follow any supplied fitting and safety instructions. Product-use guidance does not remove our responsibility for defective or misdescribed goods.

Car tethers must be attached to a suitable harness, never a collar. No crash-test certification is claimed unless expressly stated and supported on the relevant product page.

3. Prices, currency and charges

Prices are displayed in pounds sterling (GBP). The complete amount payable, including any applicable tax and delivery charge, is shown before you confirm payment.

Standard delivery to supported addresses costs £0.00 with no minimum order value. We do not add undisclosed handling or import charges after checkout.

Any future price changes apply to future orders and do not permit us to increase the agreed price of an accepted order without your consent.

4. Payment

Available payment methods are those actually displayed and enabled at checkout. Availability may depend on your device, payment provider and transaction eligibility.

Payments are subject to authorisation and relevant security checks. If a payment cannot be authorised, we may be unable to process the order and will explain any action needed.

5. Placing an order and acceptance

Before submitting your order, check the items, quantities, delivery address, contact details and total.

An order acknowledgement confirms receipt of your request. We accept the order when we issue a dispatch confirmation, unless we expressly accept it earlier.

Payment may be taken before acceptance. This does not remove your cancellation or refund rights.

6. Availability and errors

If a product is unavailable, an address is outside our delivery area or a material listing error prevents fulfilment, we will contact you promptly.

We will not substitute a product, change the agreed price or apply an additional charge without your agreement.

If we cannot fulfil your order, or you decline an offered alternative, we cancel the affected order and initiate the appropriate refund within 3 working days.

7. Delivery arrangements

Orders are dispatched from the United Kingdom. Our US registered and business address is separate from the dispatch location.

Delivery is available only to supported mainland addresses in England, Scotland and Wales. Northern Ireland, islands, excluded remote areas, military bases and military postal addresses are not served. International delivery is not available.

• Processing: normally 1–3 working days.
• Estimated transit after dispatch: 3–5 working days.
• Estimated total: 4–8 working days.
• Daily cut-off: 16:00 UK time, GMT or BST as applicable.
• Working days: Monday–Friday, excluding UK public holidays.

Orders received after the cut-off, at weekends or on public holidays enter processing on the next working day. Delivery dates are estimates unless expressly agreed otherwise.

We provide tracking after dispatch and communicate material delays. Your applicable rights concerning delivery deadlines and cancellation remain unaffected.

8. Responsibility during delivery

Subject to applicable law, goods remain our responsibility until you, or a person you identify to receive them, take physical possession.

If a parcel is delayed, damaged or missing, contact us. We will investigate with the delivery provider and arrange an appropriate remedy. You are not required to resolve the matter with the carrier yourself before seeking assistance from us.

9. Cancellation before dispatch

You may request cancellation before dispatch by contacting us with your order number. If the order has not been dispatched, we cancel it without a cancellation fee and initiate a full refund within 3 working days.

If already dispatched, your applicable cancellation and return rights remain available.

10. Returns and exchanges

You may request a return within 30 calendar days after receiving your order. We cover return shipping for both change-of-mind and faulty-item returns and charge no restocking fee.

Contact us for the designated return address and shipping arrangements. Our US business address is not the designated returns destination. You will not be required to pay international return costs.

Exchanges are accepted subject to stock availability. We cover return shipping and standard replacement delivery. Any price difference requires prior agreement.

11. Refund processing

Refunds are made to the original payment method. We initiate refunds within 3 working days after receiving returned goods or evidence of return, whichever occurs first where applicable to your cancellation rights.

Where no return is required, refunds are initiated within 3 working days after confirming the resolution. We do not delay statutory refunds beyond the applicable legal deadline.

Bank or payment-provider posting times are separate from our processing time. We do not deduct our original free-delivery costs from an eligible refund.

13. Liability and disputes

We remain responsible for losses for which we are liable under applicable law. Nothing excludes liability for fraud, death or personal injury caused by negligence, or liability that cannot lawfully be excluded.

Our US incorporation does not remove mandatory protections applicable to UK consumers. Nothing requires you to waive access to courts or remedies available under applicable law.

We encourage you to contact us so we can try to resolve a complaint, without making this a condition of exercising legal rights.

14. Changes

We may update these terms for future purchases. The terms applicable when an order is placed continue to govern that order unless a change is required by law or agreed with you.